If you have placed an order and wish to cancel it, please be sure to notify us immediately. Please email us at: ltliao2788@gmail.com

If you decide to cancel your order, please contact us immediately. We can cancel the order if it has not yet started shipping internationally.

If your product has already been shipped, we will not be able to refund you.
Once your order has left our warehouse and is on its way internationally, it cannot be cancelled.

If your order has not been shipped yet, we can update the delivery address for you directly. In this case, you must notify us immediately (within 24 hours), or you can send an email to ltliao2788@gmail.com

If your order has been shipped, we recommend that you contact the local carrier logistics party to update the delivery address as soon as the package arrives at the destination country.

After the package is shipped, it is still in international transportation and we cannot modify the address because it is beyond our control. Therefore, please note that we do not provide re-shipping or refund services for packages that cannot be delivered due to incorrect addresses.

If your package is shown as delivered by the logistics but you have not received it, we recommend the following steps:

1. Contact the carrier: First, contact the carrier to verify the delivery status. Sometimes the package is marked as delivered early or may be left in a safe place, such as a porch or a neighbor's house. You can ask the carrier if they can provide additional details.

2. Confirm with neighbors: If you live in an apartment building or shared space, the package may be mistakenly delivered to a nearby address. Asking the courier and confirming with neighbors may help you find the package.

3. Get proof of loss: If the package is confirmed to be lost, ask the carrier for a written proof of loss. This document is essential for subsequent processing.

4. Contact us: Once you have confirmed the loss with the carrier and obtained the necessary proof, contact our customer service team with the details. We will work with you to resolve your issue, whether it is a replacement product or other solution.

5. What if my package is lost or stolen? Although this situation is extremely rare, it is still possible that your package is lost or stolen in transit. We strongly recommend that all customers provide a safe delivery location. If your address is unsafe, or you live in an apartment or other location where multiple people might come into contact with your package, we recommend upgrading to UPS and choosing a UPS pickup point for delivery. If you need help with this option, feel free to contact us for more information.

Please note that we do not offer shipping insurance on any orders.

Unfortunately, we do not cover the cost of replacing items lost due to theft. Please ensure that your delivery location is safe and secure.

We understand how frustrating this situation can be, and we will do our best to help ensure that your issue is resolved as quickly and smoothly as possible.

Yes, we accept returns and refunds due to quality issues, but due to shipping costs, we need to charge a 20% fee, which will be deducted from your refund.

If you find any defects in the product, please contact us within 72 hours after receiving the product and provide pictures or videos showing the problem. We will work hard to find a suitable solution for you.

Refund arrival time: After you apply for a return and refund, your refund will be received within 3-8 days after returning our product to our warehouse.

If there are any problems with your order, please be sure to report it to us within 3 days of the delivery date. Please provide pictures or videos to illustrate the problem. We will investigate immediately after receiving your email and respond within 48 hours. Any problems must be reported within 3 days, otherwise we may not be able to process requests for exchanges, out-of-stock items, etc.

In case of product defects or order discrepancies, please contact us by email at ltliao2788@gmail.com.